Privacy policy
This privacy policy sets out how Rhode Island Coffee collects, processes, uses and protects any information that you give Rhode Island Coffee when you use this website and use our services.
All information collected by Rhode Island Coffee is stored and handled in accordance with the EU General Data Protection Regulation and UK Data Protection Legislation. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order and to send you information about our products and offers from time to time.
Rhode Island Coffee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and our services, then you can be assured that it will only be used in accordance with this privacy policy.
Rhode Island Coffee may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates will be reflected by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
What we collect
In order to provide our services to you, we may collect the following information:
Name and email address
We keep a record of any correspondence you send us including e-mail messages as this helps us to track any problems or concerns you may have.
If you access our website from a mobile device or other devices, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details. We will also collect details of how you have used our website, links that were clicked and content that were of interest to you. We use this information for analytic purposes in order to improve your experience using our website with more relevant content.
We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Enabling us to contact you (and to ask for your permission to be included if we are planning any market research) so that we establish what you like or don’t like about our products and service
How long do we keep your data
We retain all information collected for only as long as is necessary and in line with our retention schedule. For more details on our retention schedule, please email us at contact@rhodeislandcoffee.co.uk
What if you think we have incorrect information or you would like a copy of the information we hold about you?
Under the General Data Protection Regulation and UK Data Protection Legislation, you may request details of personal information which we hold about you through a subject access request. If you would like a copy of the information held on you please write to the address below or email us at contact@rhodeislandcoffee.co.uk:
Data ProtectionCompliance, Rhode Island Coffee Limited, Kearsley Mill, Stoneclough, Radcliffe, Manchester, M26 1RH, United Kingdom
In responding to your subject access request, we will firstly ask you to confirm your identity by providing copies of any one of the following: passport, driving licence. If we do hold information about you, we provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with and provide you with a copy of your personal data in a legible form or a commonly used electronic form.
If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible to the above address. Any incorrect information will be corrected promptly.
If you would like us to erase or restrict the processing of your personal data, please write or email us as soon as possible, at the above address.
If you wish to make a complaint to the Information Commissioner’s Office on how we process and collect your data, you can do so by contacting their Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 or 01625 545745.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt in to receiving communication from Rhode Island Coffee including newsletters and promotional emails.
If you wish to no longer receive any marketing emails from use, you can do so by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you or contacting us at contact@rhodeislandcoffee.co.uk.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We store your information on a secure data system that is not accessed by anyone other than Rhode Island Coffee. All staff use login and password controls on our systems.
Links to other websites
This website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and such sites are not governed by this Privacy Policy. You should exercise caution and read the Privacy Policy applicable to the website in question.
Sharing your data
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
How to contact us
All material on this website, except where specifically stated otherwise, is copyright Rhode Island Coffee Limited, Kearsley Mill, Stoneclough, Radcliffe, Manchester, M26 1RH, United Kingdom. Trademarks, service marks and logos displayed on this site belong to Rhode Island Coffee Limited.
We are registered with the Information Commissioner’s Office as a data controller. Our ICO registration number is Z3398102.
For any questions with regards to this privacy policy, please contact our data protection lead at contact@rhodeislandcoffee.co.uk or telephone 01204 702300.